Last Updated: May 11, 2026

Orders & Shipping

1. Where do you ship from? Pawwells is operated by Impravox Group LLC, a Wyoming Limited Liability Company. We fulfill orders through a network of professional fulfillment centers to provide fast and reliable delivery worldwide.

2. How long does shipping take? Processing time is usually 1–3 business days. Delivery time depends on your location and chosen shipping method. You will receive a tracking number once your order ships.

3. Do you offer free shipping? Yes, we offer free shipping on qualifying orders. Please check the product page or cart for current free shipping promotions.

4. Can I change my shipping address after placing an order? Address changes are possible only if the order has not yet been processed. Please contact us as soon as possible at info@impravox.com.

5. Do you ship internationally? Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees.

Returns & Refunds

6. What is your return policy? We offer a 30-day return window. Items must be unused and in original packaging. Please see our full Return & Refund Policy for details.

7. How do I return an item? Contact us at info@impravox.com with your order number. We will provide return instructions and a Return Authorization.

8. When will I receive my refund? Refunds are processed within 7–14 business days after we receive and inspect the returned item.

Products & Orders

9. Are your products genuine / high quality? Yes. We carefully select and test all products to ensure they meet high standards for pet wellness and safety.

10. Do you offer wholesale or bulk purchasing? Yes, we welcome wholesale and bulk inquiries. Please contact us at info@impravox.com for wholesale pricing and terms.

11. What if an item is out of stock? We update stock levels in real-time. You can sign up for restock notifications on product pages.

Payments & Account

12. What payment methods do you accept? We accept all major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options via Shopify.

13. Is my payment information safe? Yes. All payments are processed securely through Shopify’s encrypted payment system. We do not store your full credit card details.

Company & Legal

14. Who is behind Pawwells? Pawwells is a brand of Impravox Group LLC, a Wyoming Limited Liability Company. Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States.

15. How can I contact customer support? You can reach us at:

We aim to reply to all emails within 24 business hours.